On the 15 March 2019 NCV Level 3 Hospitality Management students embarked on an assignment whereby they were expected to display counter services skills and interact with the customers. Students were required to make different cultural cuisines from scratch and sell them to the customers. The event was public and it saw College students, lecturers and other stakeholders supporting this initiative.
The purpose of this annual event is for the students to simulate the real-world business experience and teach them to network with confidence as this is essential when working in the hospitality industry. For these reasons, the expectation is that the students will be able to develop core hospitality competencies such as hotel/ food & beverage operations, performance and control, front desk operations, customer relations/services coupled with marketing strategies depending on the presentations that can be most appealing to the customers.
Miss Nompulelo Lekhuleni a hospitality lecturer at the College and project leader of this initiative faiths that this will help the students to acquire the much needed and relevant skills students need in the Hospitality Industry comprising of – high level of customer service, working harmoniously with clients in a customer-facing environment, teamwork, good communication skills, high Levels of cultural awareness. Have the ability to multitask and be flexible, since working in the hospitality environment can be physically and mentally demanding, nonetheless requiring quality service.